Online Chat Offers Advice on Bearings
Resource from: CBCC Likes:2973
Jan 31,2007
Online Chat Offers Advice on Bearings
Pacamor Kubar Bearings (PKB) has gone a step further in enhancing the customer experience by adding a live chat function to its customer friendly website. The website features a searchable catalogue of all standard bearing products manufactured at the New York factory. The online catalogue can be searched by any of the bearing's dimensional attributes.
A fully searchable catalog coupled with detailed technical information and a live chat feature enables engineers and buyers easy access to immediate information.
'PKB is always looking for ways to improve our customers' experience', stated Edward M Osta, Executive VP.'The website is just one of the ways that we can add value for our customers and continue to excel at customer service in the bearing industry'.'We're grateful for our excellent relationship with our website developer'.'The Site-Seeker team has created a very user-friendly, robust and informational website for our customers', commented Nancy Cogliandro, Marketing Director.
With standard lead times of only 4-6 weeks for new orders, and plenty of available inventories for short delivery requirements, PKB prides itself on exceeding customer expectations.
Recently, PKB announced a 99.4% on-time delivery rating across the business.New products and specialty print items occasionally require additional time, as indicated by quoted lead times.However, PKB is consistently reported to maintain the shortest lead times in the industry.
'Standard bearings are frequently shipped out the door in less than 6 weeks after receipt of order', continued Osta.Ball bearing assemblies and special designs can be fully customised.
From simple flanges, to intricate lubrication grooves, coatings, retainers, and o-ring housings to new materials and designs, PKB technical expertise is available to assist with design engineering for custom products
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