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Wheel bearing failure on my Magnite: Nissan refuses to honour warranty

Resource from:  https://www.team-bhp.com Likes:180
Apr 13,2023

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This is not an isolated case, I know a few other people who had issue with the wheel bearing and luckily they were all under standard warranty hence they got it changed under warranty.

Nissan Magnite's rear left wheel bearing is damaged at just 18000 Kms. My standard warranty got expired and I am on extended warranty, this issue surfaced two days after the expiry of standard warranty (a week after the 2nd service) and Nissan has rejected the warranty claim saying Terms & Conditions of Extended Warranty says bearings are not covered.

The car has clocked just 18000 kilometres and I haven't driven on water logged areas/ muddy roads or on off-roads. The wheel alignment and balancing done every 5000 kilometres. Still bearing has failed, which is supposed to last much longer. Had written to customer care and also spoken to Nissan ASM. The ASM says he can give 50% discount as a goodwill gesture.

This is not an isolated case, I know a few other people who had issue with the wheel bearing and luckily they were all under standard warranty hence they got it changed under warranty. The point is there is some quality/design issue with the part, otherwise wheel bearings never fail at such low kilometres and it is not fair from the side of Nissan to reject warranty for a part which is not supposed to get damaged so soon.

I started getting the humming sound a week after 2 year service and just after 2 days of expiry of warranty. Since they have a clause saying bearings are not covered under EW, the warranty claim is rejected.

Extremely disappointed with how things has turned out and the way Nissan is handling customer complaints.


(https://www.team-bhp.com)
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